We respect your privacy and we’re committed to protecting the data you supply.

1. Information This Website Collects:
We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent. We may collect the following information: your email address, name, job title, home or work address and telephone number. Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletter or other resources such as downloadable PDFs.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, demographic data, interest & behaviour data weblogs and other communication data (but this data will not identify you personally).

We use products including: Google Analytics, Google Search Console, Google Adwords, Hotjar and Meta (Facebook). We use these products to understand how the website is being used in order to improve the user experience. User data is all anonymous. The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, demographic information, behaviour information, how long a person looks at a website, what they look at, how they use the website, what users click on, user session recordings (Hotjar), session heatmaps (Hotjar) etc. We also use some of the data we collect to serve personalised advertisments to users on different platforms. Click here for an overview of each product’s privacy policies:
Google Privacy Policy

Google’s Privacy & Terms Site

Google Analytics Privacy Policy

Google Adwords Privacy Policy

Hotjar Privacy Policy

Meta (Facebook) Privacy Policy

Via our newsletter sign-up
If you agree to sign-up, we may collect your name and email address in order to forward our e-newsletters and other relevant marketing material.
Your details may also be used to aid us in our marketing efforts.
If you are 15 and under you must get parental consent to sign-up.
This information is stored on our database for the above purposes on a third party secure server (*see below for more information on our Third Party Data Processors).
We have installed an SSL certificate on our website to aid with data security.
You can request for your data to be removed from our database at any time by contacting us or clicking the ‘opt-out’ link provided in each e-newlsetter.
Contact forms and email links
The information you provide to us via email or within an enquiry form from our website will not be stored in a database.
However, your email address and the details you provided will of course be within our email client systems [such as Outlook or Mac Mail] until we delete it.
We will use the information you provide to deal with your enquiry, the project we are commissioned for, or to aid with our marketing efforts.

2. Cookies:
We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally – it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. We also use cookies to delivery personalised advertisements to users on different websites and platforms. Platforms/tools that may collect information via cookies from this website include: Google Analytics, Google Search Console, Google Ads, Hotjar, Meta (Facebook), Cloudflare & Zendesk. To learn more about how this data is used please visit section 1 of this policy. If you would like to change your cookie setting please get in touch with us.

3. *Third Party Data Processors:
We have a number of third parties that use data provided through our website. These are listed below along with links to their own Privacy Policies:
Google Analytics
We use Google Analytics to provide us with our website statistics.
https://www.google.com/intl/en-GB/policies/privacy/
Campaign Monitor
We use Campaign Monitor to distribute our e-newsletters and e-marketing materials.
https://www.campaignmonitor.com/policies/#privacy-policy
https://www.campaignmonitor.com/trust/security-privacy-data-matter-us/
Heart Internet
We use Heart Internet to host our website and the database storing any ‘sign-up’ data.
https://www.heartinternet.uk/terms/heart-internet-privacy-statement
Social Media Platforms
We provide links to our social media pages from this website, these platforms have their own Privacy Policies:
Twitter – https://twitter.com/en/privacy
Instagram – https://help.instagram.com/155833707900388
Facebook – https://www.facebook.com/privacy/explanation

4. How We Handle Data Breaches:
We will report any unlawful data breaches to relevant authorities within 72hrs of the breach.

5. Your Rights:
We’d be happy to provide you with a copy of the information we have stored of your personal data, please see the contact information below. We’d hate to say ‘goodbye’ however, if you wish for your details to be deleted, please let us know via the contact information below.

6. Contact Information / Data Controller:
The Radiator Centre
7 Holywell Hill
St Albans
Herts
AL1 1EU
Email – info@theradiatorcentre.com
Tel – 01727 840344

7. Changes To Our Privacy Policy:
Any relevant changes to our Privacy Policy will be added to this page.

8. And Finally:
We take every care to protect your personal data however, we can’t guarantee total security and therefore provision of your data is done so at your own risk.
Our site contains links to other sites. If you follow a link to any of these other sites, please note that each should have its own privacy policy and we are not responsible for how they manage and/or store any data provided to them.

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