We respect your privacy and we’re committed to protecting the data you supply.
1. Information This Website Collects:
We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent. We may collect the following information: your email address, name, job title, home or work address and telephone number. Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletter or other resources such as downloadable PDFs.
We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, demographic data, interest & behaviour data weblogs and other communication data (but this data will not identify you personally).
We use products including: Google Analytics, Google Search Console, Google Adwords, Hotjar and Meta (Facebook). We use these products to understand how the website is being used in order to improve the user experience. User data is all anonymous. The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, demographic information, behaviour information, how long a person looks at a website, what they look at, how they use the website, what users click on, user session recordings (Hotjar), session heatmaps (Hotjar) etc. We also use some of the data we collect to serve personalised advertisments to users on different platforms. Click here for an overview of each product’s privacy policies:
Via our newsletter sign-up
If you agree to sign-up, we may collect your name and email address in order to forward our e-newsletters and other relevant marketing material.
Your details may also be used to aid us in our marketing efforts.
If you are 15 and under you must get parental consent to sign-up.
This information is stored on our database for the above purposes on a third party secure server (*see below for more information on our Third Party Data Processors).
We have installed an SSL certificate on our website to aid with data security.
You can request for your data to be removed from our database at any time by contacting us or clicking the ‘opt-out’ link provided in each e-newlsetter.
Contact forms and email links
The information you provide to us via email or within an enquiry form from our website will not be stored in a database.
However, your email address and the details you provided will of course be within our email client systems [such as Outlook or Mac Mail] until we delete it.
We will use the information you provide to deal with your enquiry, the project we are commissioned for, or to aid with our marketing efforts.
3. *Third Party Data Processors:
We have a number of third parties that use data provided through our website. These are listed below along with links to their own Privacy Policies:
We use Google Analytics to provide us with our website statistics.
We use Campaign Monitor to distribute our e-newsletters and e-marketing materials.
We use Heart Internet to host our website and the database storing any ‘sign-up’ data.
Social Media Platforms
We provide links to our social media pages from this website, these platforms have their own Privacy Policies:
Twitter – https://twitter.com/en/privacy
Instagram – https://help.instagram.com/155833707900388
Facebook – https://www.facebook.com/privacy/explanation
4. How We Handle Data Breaches:
We will report any unlawful data breaches to relevant authorities within 72hrs of the breach.
5. Your Rights:
We’d be happy to provide you with a copy of the information we have stored of your personal data, please see the contact information below. We’d hate to say ‘goodbye’ however, if you wish for your details to be deleted, please let us know via the contact information below.
6. Contact Information / Data Controller:
The Radiator Centre
7 Holywell Hill
Email – firstname.lastname@example.org
Tel – 01727 840344
8. And Finally:
We take every care to protect your personal data however, we can’t guarantee total security and therefore provision of your data is done so at your own risk.