Once your order is ready for dispatch, we will contact you to arrange a convenient delivery date.
Deliveries typically occur between 8:00 am and 5:30 pm, Monday to Friday (excluding Bank Holidays). If you require a specific time, a morning or afternoon slot, additional charges may apply depending on availability.
Making your delivery
Given the size and weight of radiators, they are often packed onto wooden pallets and delivered via a third-party courier or freight company on a large lorry. Please let us know in advance if there are any access issues, such as narrow lanes, gravel drives, overhanging trees, or steep gradients, to avoid delays. The driver will place the pallet at the nearest safe, accessible point to your property, which may be on the drive or kerbside.
As radiators can be heavy, the delivery driver cannot assist with handling the goods. You’ll need a responsible individual to accept, sign for, and safely store the items. Please note that the driver will not unpack or move the radiators inside the property. Radiators will be shrink-wrapped for protection, but we recommend moving them undercover as soon as possible and storing all ancillary products, such as valves and accessories, in a dry place.
Checking your delivery
It’s important to thoroughly check your order upon delivery. Any shortages, damage, or discrepancies must be noted on the delivery note and reported within the specified time frame (see our Terms and Conditions). Please make sure you have enough labour on-site to unpack the goods safely and with care.